ITIL Management Service Foundation is a first step to start the
career in ITIL. The foundation certification is a passport for the next
certificates: practitioner and manager (master). Before preparation to
the course it is good to know which certification company is going to be
involved in the process. There are two main accredited companies which
organize the preparation and exams: EXIN and ISEB - these two companies
have already been described on the main page of this portal. Depending
on the company people select, the more or less material is to be
covered. To pass EXIN exam there's a need to take a look at Security
Management module of the ITIL Foundation. This is the only difference
between EXIN and ISEB exams.
The remaining but common things in exams are:
- multiple choice exam (only one answer in a question is correct)
- the exam takes exactly 1 hour (60 minutes)
- to pass the foundation exam 26 out of 40 points should be correct. There are always 40 questions on the exam
- EXIN and ISEB ITIL certification is a pre-requisite for the practitioner and manager's certificates
Before
the exam it is good to spend at least 3 days for learing the materials.
The ITIL foundation exam covers 13 modules (in EXIN)and ISEB exam
covers only 12 modules (excluding Security Management module as
mentioned before). The modules are divided into Serivce Delivery and
Service Support parts. Good preparation to the exam means reading all
the training materials at least 2 times. After good preparation
questions are very easy to pass the exam even in 30 minutes, however
some questions are very tricky, that is why all of them should be read
very carefully.
The example exam question can be:
Which of the examples below is not an example of a configuration item?
a. A PC cooms cart
b. A user manual
c. A company's organization chart
d. A unique identification number
The correct answer is "d" as the unique identification number is an attribute in Configuration Management Database.